Terms and conditions

Last updated: 30 October 2026

These terms and conditions apply to every order placed on lavieenrosedubai.com. By placing an order, you confirm that you have read and accepted them. The version in force on the day of your order applies to that order.

1. Who we are

The website and the La Vie en Rose shop in Dubai are operated by LA VIE EN ROSE GOLD FLOWERS TRADING L.L.C, Trade Licence No. 1319836, Tax Registration Number (TRN) 104501376800003.

Address: Vida Creek Beach, Ras Al Khor, Dubai Creek Harbour, Dubai, United Arab Emirates
Phone: +971 55 899 5257
Email: [email protected]

2. Who can order

You must be at least 18 years old and able to enter into a binding contract. You are responsible for the accuracy of the information you give us, including your own details and the recipient's name, phone number and address.

3. Products

Our bouquets and arrangements are made by hand from fresh, natural materials, so each one is slightly different. Flowers, colours and shades can vary with stock availability. If a flower is unavailable, we replace it with similar flowers in the same style and colours. Natural variations do not affect your rights if the delivered product does not match its description. Product photos show the PREMIUM version unless the page says otherwise; the photo changes when you select another size.

Some products contain preserved (cryogenic) flowers, candles or decorative materials. Follow the care notes on each product page. Decorative candles are not intended to be lit unless the product page says so.

4. Prices, VAT and payment

All prices are in UAE dirhams (AED) and include 5% VAT. Delivery fees are shown at checkout before you pay. Payment is made online through Stripe, by card, Apple Pay or Google Pay, and is taken when you place the order. We do not store your card details; they are processed by Stripe.

If a product is shown at an obviously wrong price because of a technical or typing error, we may cancel the order and refund the full amount you paid.

5. Your order

The contract is formed when we send you the order confirmation by email. We may refuse or cancel an order, with a full refund, if a product is no longer available, if the delivery address is outside Dubai, or if we have reasonable grounds to suspect fraud.

6. Delivery and collection

• We deliver within Dubai only, every day of the week, including weekends and public holidays.
• Same day delivery: orders placed by 14:00 (Dubai time) are delivered the same day, within 4 to 8 hours, for a fee of 30 AED.
• Urgent delivery: within 2 to 4 hours, for a fee of 50 AED, subject to availability.
• Delivery to addresses in Dubai Creek Harbour is free, including urgent delivery.
• We deliver until 22:00. Delivery after 22:00 is possible on request, for an extra charge; contact us before you order.
• You can collect your order free of charge from our store at Vida Creek Beach, Dubai Creek Harbour, open daily from 10:00 to 22:00.

Delivery times are estimates. If the recipient does not answer or is not at home, the courier leaves the order at the door or at the building reception. If the recipient details are incorrect, we will contact you. This does not exclude responsibility for failures caused by us. We are also not responsible for delays caused by events outside our control, such as severe weather, road closures or public events.

7. Changes and cancellations

You can ask us to change or cancel an order at any time, by phone or email. We will do our best to make the change within the time left before delivery and with the flowers in stock. This does not affect your remedies if we cannot fulfil the order or your rights under applicable law.

8. Returns, complaints and refunds

Flowers are perishable, so we do not accept returns. This also applies to the other products we sell, such as chocolates, drinks and decorative items. This does not affect your rights if goods are faulty, damaged, incorrect or do not match their description. Details are in our return policy.

If flowers arrive wilted or damaged, or the order is not what you ordered, please tell us as soon as possible, ideally at delivery or pick-up, and provide your order number and any photographs reasonably available. Prompt reporting helps us assess fresh flowers, but does not limit your statutory rights or automatically exclude a claim reported later. After checking the claim, we will replace the product or refund the amount paid for it. Refunds are made to the original payment method.

9. Liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or restricts your mandatory consumer rights.

10. Website content

The texts, photos, logos and designs on this website belong to La Vie en Rose or are used with permission. You may not copy or reuse them for commercial purposes without our written consent.

11. Personal data

We process your personal data to fulfil your order and as described in our privacy policy, in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and, for customers resident in the European Union, the General Data Protection Regulation (EU) 2016/679. Information about cookies is in our cookie policy.

12. Your rights as a consumer

Nothing in these terms limits your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and its implementing regulations.

If you are a consumer resident in Romania or another member state of the European Union, you also keep the mandatory protections of the law of your country of residence, where they apply to your order. Under Romanian Government Emergency Ordinance No. 34/2014 and EU Directive 2011/83/EU, the right of withdrawal does not apply to goods that deteriorate or expire rapidly, such as fresh flowers.

13. Applicable law and disputes

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. If you have a complaint, please contact us first so we can try to resolve it. Any dispute that cannot be resolved this way falls under the jurisdiction of the courts of Dubai, without prejudice to the mandatory consumer protections mentioned in section 12.

14. Changes to these terms

We may update these terms. The date at the top of this page shows the latest version. Orders already placed remain subject to the terms in force when they were placed.

15. Contact

For any question about these terms or your order, write to [email protected] or call +971 55 899 5257.